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Installation of Backbone in JSM

Hi all,


did anyone else already had problems installing Backbone on a Service management instance?

I´m getting error messages for about 2 days now.


BR Dennis

1 answer

1 vote

Hi @Dennis Orban

can you elaborate on the errors you get? If you don't want to share it publicly, feel free to send the details to or directly create a request in our JSM portal.


Just a hickup message.

Liset de Bruin (k12t support) already told me to contact the atlassian support..

Thank you, Dennis. Liset told me in the meantime as well. 😀

I assume it's such a hiccup message?


Contacting Atlassian is indeed the best thing you can do - talking to other marketplace partners this not only happens for our app every now and then, but also for others. It's an installation problem on Atlassian's side.

If you let us the Atlassian support ticket now (via your open support ticket), we can also try to speed it up with our Atlassian contacts.


Like Liset de Bruin _K15t_ likes this

Could you please contact Atlassian? Unfortunately we only use the JSM free plan where we do not get any face to face support..


I've just reported it to Atlassian - let's hope we can get this problem sorted out fast.

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