Insights Automation Trigger / When Issue

[Bailey Davis]

Hi,

I am trying to create a Automations in Insights to email or create a ticket whenever a Attribute is a certain value.

I cant seem to get it to trigger unless I set it as something such as "comment added", but that is no good as I need it to be automatic.

End goal is to use this to create tickets whenever a certain date is hit.

[Bailey Davis]

Still unable to resolve this issue 

[Lisa Grau]

Hi,

I recreated your rule like this:

(Geplantes Ereignis means Scheduled Event)

I had to choose another THEN-Action because my test instance doesn't send emails.

It works fine this way, maybe your Cron Task isn't working properly or (god knows why) the Condition is blocking the rule?

[Bailey Davis]

I just tried to copy your Cron Expression and it says its incorrect? 

0 0/1 * * * ? *

[Lisa Grau]

That's weird, because I cannot copy yours either. It says incorrect too

[Lisa Grau]

Does this one work?:

0 * * ? * *

[Bailey Davis]

Yes that one worked, how often does that update?

[Lisa Grau]

Should update every minute

[Bailey Davis]

Yeah not working, I added a "comment added" trigger to see if that worked, and it worked fine.

Just wont do it with a Scheduled event for some reason..