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Insights Automation Trigger / When Issue



I am trying to create a Automations in Insights to email or create a ticket whenever a Attribute is a certain value.


I cant seem to get it to trigger unless I set it as something such as "comment added", but that is no good as I need it to be automatic.


End goal is to use this to create tickets whenever a certain date is hit.



2 answers


I recreated your rule like this:

2021-05-25 10_23_37-Insight - Jira Service Management Dev.png

(Geplantes Ereignis means Scheduled Event)

I had to choose another THEN-Action because my test instance doesn't send emails.

It works fine this way, maybe your Cron Task isn't working properly or (god knows why) the Condition is blocking the rule?

I just tried to copy your Cron Expression and it says its incorrect? 

0 0/1 * * * ? *

That's weird, because I cannot copy yours either. It says incorrect too

Does this one work?:

0 * * ? * *

Yes that one worked, how often does that update?

Should update every minute

Yeah not working, I added a "comment added" trigger to see if that worked, and it worked fine.

Just wont do it with a Scheduled event for some reason..

Still unable to resolve this issue 

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