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Insight custom field picker only retrieves first 50 results

I am testing out Insight as a CMDB for our tickets' linked assets. I set up a custom field on our tickets for my Insight schema that includes all of our assets, but when I click the dropdown it only returns the first 50 objects I've created. If I search, it only searches based on those 50 results, too. Am I doing something wrong, or is this a limitation?

2 answers

0 votes


Please, visit  to configuration in admin, then you can find 50  results in dropdown, 

you can adjust. 

But what is the purpose of that? I am asking it will reflect to performance and UX. 

i.e. io Google search suggested 10 hot results

I actually don't mind that it limits the drop down to 50 results.

But the real problem for me is, when I start searching, it only returns results from within those 50 results. So if I'm searching an asset starting with a Z, it returns nothing. Seems like a bug.

0 votes


A quick question, are you using the Insight Marketplace Application or the new Insight feature which comes with JSM Premium?


Hakan Bahadir

Solution Architect 

I'm using the new Insight feature with JSM Premium. I'm on a trial right now, if that matters.

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