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Insert Existing Attachment into Comment on New Jira Issue View?

Hello, this seems absurdly silly. 

We are using Jira Service Management Cloud.

On a JSM ticket, an attachment was uploaded to the Issue but not attached directly to a comment. 

At a later point in time, we want to insert that existing attachment into a new comment, but there's no way to do that.

The "Files & images" button in the New Jira Issue View only opens a browser file upload prompt, it doesn't offer a way to pick one of the existing Attachments on the Issue. 

Is this by design?

2 answers

1 accepted

3 votes
Answer accepted
Owen Wallis
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 23, 2021

Hi at the moment yes this is by design. However the team are working on adding the ability to reference existing attachments:

That is an unfortunate feature deprecation in the New Issue View. Thank you for providing the answer. I look forward to seeing this implemented soon. 

0 votes
carlos_marin - ENTELGY -
Rising Star
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Aug 29, 2022

The workaround you can do is to view the issue in the "old view" and then you can add the link to the attached file.

Is this still possible? If so, how/where?

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