Insert Existing Attachment into Comment on New Jira Issue View?

Patrick Chen May 18, 2021

Hello, this seems absurdly silly. 

We are using Jira Service Management Cloud.

On a JSM ticket, an attachment was uploaded to the Issue but not attached directly to a comment. 

At a later point in time, we want to insert that existing attachment into a new comment, but there's no way to do that.

The "Files & images" button in the New Jira Issue View only opens a browser file upload prompt, it doesn't offer a way to pick one of the existing Attachments on the Issue. 

Is this by design?

2 answers

1 accepted

3 votes
Answer accepted
Owen Wallis
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 23, 2021

Hi at the moment yes this is by design. However the team are working on adding the ability to reference existing attachments: https://jira.atlassian.com/browse/JRACLOUD-72208

Patrick Chen May 26, 2021

That is an unfortunate feature deprecation in the New Issue View. Thank you for providing the answer. I look forward to seeing this implemented soon. 

0 votes
carlos_marin - ENTELGY -
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 29, 2022

The workaround you can do is to view the issue in the "old view" and then you can add the link to the attached file.

Craig Silver May 17, 2023

Is this still possible? If so, how/where?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events