Initialize Service Management Ticket via email

[Jim Lee]

@Trudy Claspill 

can the email account be a shared mailbox or does it need to be a licensed email account (O365)?

my desired use-case:

1. emails sent to marketing @tripac.net
2. ticket is created in Jira SM
3. updates on status, correspondence, etc. are facilitated via Jira SM to email sender
4. prioritization, completion, etc. are managed within Jira SM

thoughts?

[Patricia Francezi]

Hi @Jim Lee 

I've seen a lot of issues when anything wrong happens with this redirect - if the shared email has its rules, or people changing configs... etc. 

The best scenario is a mail box account, as a shared box can cause there is a  redirect to the cloud project email for this to work. 

The account itself, could be connected directly to the jira project and easily maintened.