Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Increase jira service management premium license count

Kevin Helfrich
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 1, 2024

I have 7 active premium licenses but I am unable to add more. I am a billing admin. Can someone point me in the right direction please?

2 answers

2 votes
Chris Cook March 1, 2024

We are Premium also, I do not have to manually increase our count. When we add a team member, they get an Agent group (I forget what it's called at the moment). That group privates "product access" effectively making them an "agent". When your agent count changes, your billing changes accordingly.

Chris Cook March 1, 2024

AH found it real quick for ya. Just go into Administration, and our group is called "jira-servicemanagement-users-<yourSiteName>" it has the description as "Grants access to Jira Service Management on <yourSiteName>"
"

0 votes
Marc Koppelaar
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 1, 2024

HI @Kevin Helfrich 

Regarding billing, please contact Atlassian Support

Kevin Helfrich
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 1, 2024

Thanks, I did and just waiting for a response. Thought I would try the community.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events