Increase jira service management premium license count

[Kevin Helfrich]

I have 7 active premium licenses but I am unable to add more. I am a billing admin. Can someone point me in the right direction please?

[Chris C_]

We are Premium also, I do not have to manually increase our count. When we add a team member, they get an Agent group (I forget what it's called at the moment). That group privates "product access" effectively making them an "agent". When your agent count changes, your billing changes accordingly.

[Chris C_]

AH found it real quick for ya. Just go into Administration, and our group is called "jira-servicemanagement-users-<yourSiteName>" it has the description as "Grants access to Jira Service Management on <yourSiteName>"
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[Marc - Devoteam]

HI @Kevin Helfrich 

Regarding billing, please contact Atlassian Support

[Kevin Helfrich]

Thanks, I did and just waiting for a response. Thought I would try the community.