The Incorrect Reporter is being used when posting through Automation. I have included two examples and have a handful more of these.
I have also verified that the Actor and Reporter are set to "Automation for Jira".
With Automation for Jira rules, all rules associated with a project or global are executed via the "Actor" value defined in the field for each rule. By default, it is set as "Automation for Jira" as the actor. This may explains the cause of your issue.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
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