Inconsistent Searching

Gary Williams April 3, 2024

Hi All,

I've spent time checking all my settings since when a JSM Customer does a search I found that the Confluence articles were not being returned.

Upon unlinking and linking the Knowledge base I done some further testing.

It appears that it is still inconsistent, so if I put in "laptop" I would get Request Forms and also Self -Help Resources.  Then if I tried it again I would only get the Request Forms, then sometimes I got nothing.  I done this going back and forth to the Search.

On another test I done the simple thing of entering "laptop", watching the URL with the search string now show q=laptop, then it would display as expected, but if I refreshed the web page the url search string stayed the SAME but the results were different.

We are yet to roll out JIRA & CONFLUENCE, but this was a key selling point for us with our IT Support, seems a basic feature which doesn't want to play ball!!!!

Any suggestions or is this a bug?

Regards,

Gary

2 answers

0 votes
Peter Farrell
Contributor
May 3, 2024

Fwiw, we've had this bug before and had to submit a support ticket to have Atlassian re-index our Confluence DB -- cleared the problem right up. 

I would disagree with any advice leaning into adding labels -- this would be a huge UX regression. Any Wiki product with weighted searching (which Confluence has) should be able to ID results based on strings and page counts and return a reasonably correct series of hits. 

0 votes
Carla Ann Rowland
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 3, 2024

What are the labels on the confluence page? Laptop label on page fix it.

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