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Incoming mail



We have an incoming mail account that users send requests to. I need to change the password for this account in AD.

Do i need to update Jira with this password? If so how do i do that?

Thanks in advance folks!

1 answer

3 votes
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 29, 2023

Hi @Neil Stokes 

Welcome to Atlassian Community!


If you change the password for an incoming mail account that is used for processing requests in Jira, you should indeed update Jira with the new password to ensure that Jira can continue to access and process incoming emails correctly. Here's how you can do that:

  1. Access Jira's Mail Configuration: Log in to your Jira instance as an administrator.

  2. Navigate to Email Configuration: In the top navigation bar, go to "Settings" or "Administration," and then select "System." Under the "Settings" section, find and click on "Incoming Mail" or "Mail Configuration."

  3. Edit the Incoming Mail Configuration: Find the email configuration related to the incoming mail account you need to update and click on it to edit the settings.

  4. Update the Password: In the configuration settings, locate the field where the email account's password is stored. Typically, this field is labeled as "Password" or "Authentication." Update the password with the new one.

  5. Test the Configuration: After updating the password, it's a good practice to test the configuration to ensure that Jira can connect to the mail account using the new password. Look for an option to "Test Configuration" or "Test Connection" in the configuration settings.

  6. Save the Changes: If the test is successful, save the changes to the email configuration. If there are any errors during the test, double-check the password and configuration settings.

  7. Monitor Incoming Mail: After updating the password, monitor Jira's incoming mail functionality to ensure that it continues to work as expected.                                      

Please accept the answer if it helps.



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