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Incoming email - condition pending

Darius Venskus
Darius Venskus
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December 4, 2024

Hello,

 

The project is Open, the domain is verified but when some users are sending emails to helpdesk, their tickets are not registered and logs are showing "condition pending" "Account verification required" - Expected behaviour: as the domain is verified handler should create a ticket and a customer account

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Susan Waldrip
Susan Waldrip
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December 4, 2024

Hi @Darius Venskus , welcome to the Community!

There's good info in https://confluence.atlassian.com/jirakb/incoming-email-status-condition-pending-1167731633.html about this, sounds like the person hasn't finished setting up their account.

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