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Incoming call routing in Jira Service Management

David Gallo
David Gallo Apr 13, 2023

Has anyone successfully added incoming call routing with Jira Service Management?

I have been following the steps in this article https://support.atlassian.com/opsgenie/docs/integrate-incoming-call-routing/

The steps under "Use a custom phone number from Twilio" do not work in Jira Service Management. There are no integrations under settings that allow me to add Incoming Calls.

I am however able to find the Incoming Calls integrations under Teams -> Select the desired team -> Integrations -> Add Integration -> Incoming Call. When I try to save the integration I get an error stating incoming call Integrations cannot be assigned to a team.

 

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