I want to see how to trigger a priority setting based on a customer keyword. For example, if an email comes in with Urgent in the subject, can Jira set that as the default priority?
Hi @Wayne Goldstein and welcome to the Community!
Yes, that is possible. But it is error prone and I am not sure if you would even want this in reality:
Having said that, You could automate this with a rule like this:
Hope this helps!
Thanks for the reply. I guess my thought was that if the team lets the ball drop and the customer has some frustration they could increase the priority by sending in a request marked that.
Based on this do you have a better suggestion?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.