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In my JSM Instance I have removed a user from all the project but still the user is able to access

Sreenadh December 25, 2022

Hi,

In my JSM Instance I have removed a user from all the project but still the user is able to access the Service Desk project.

Please find the below screenshot.

1.PNG

Even though user is not part of any group still the user can able to see the project.

Can some one will help m out how is it possible.

 

Thanks,

1 answer

0 votes
Thuan, Do Dang
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December 25, 2022

Hi @Sreenadh ,

Can you capture your project permission especially Browse project permission?

Sreenadh December 25, 2022

Hi @Thuan, Do Dang 

Thanks for your response..!!

5.PNG6.PNG

Amélie Duplany December 27, 2022

Hi, 

To complete, How did you remove your user ? Witch menu did you use ? 

Thank your for your answer

Amélie 

Sreenadh December 28, 2022

Hi @Amélie Duplany 

I did not understood what you are expecting please let me know brief details

Thanks,

Amélie Duplany January 3, 2023

Hi @Sreenadh 

Which menu did you use to remove your user ? with customer menu or with users and role ? 

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