Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

In a portal where access is for several users, how all users can be selected in the field?



I have a Jira service management portal. Service project access is selected as "Customers added to this service project only by agents and admins". Because I do not want to give access to all people to the portal, I just want to give access to some specific people.

There is a user picker field in the portal, and I can search and select people that I gave access to the portal. However, I want to be able to select all Jira users that my company has even if they don't have access to the portal.

How can I provide this? I am open to any suggestions. Thanks. 

customer permission.png


1 answer

Hi @Özge Özgenç,

The second part of your question has me a bit confused. But if I understand correctly, you are trying to add a limited set of users as customers to your Service Desk project, but you would like to add them as a group so you don't have to add them one by one?

If so, navigate to Project Settings > People in your JSM project and click on the blue Add people button near the top right corner.

Then, search for a group that has the users you want to add and link it to the Service Desk Customers role, like in this example:

Screenshot 2023-01-06 at 11.16.23.png

If you don't have the user group(s) you need, you should be able to add those in your site's user management section.

Hope this helps!

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events