In Jira if the SLA is breached for a ticket and that ticket is assigned to me, then that SLA breached ticket will comes under me. Need a solution for this in Jira
Hi @Asmath Basha S, if I understand your question correct you might try something like this:
"Time to resolution" = everBreached() and assignee = currentUser()
And you can focus only on SLAs still running (not closed)
"Time to resolution" = everBreached() and "Time to resolution" = running() and assignee = currentUser()
Replace Time to resolution with the SLA you need to monitor.
Since currentUser() is the person executing the JQL you also need to swap currentUser() with your real user name if this JQL is for everyone to see your SLA breaches.
TimK.
Hi @Tim Kopperud Thanks for you reply.
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Hi @Asmath Basha S, this is a tricky one. Since there is no breachedBy() function i JQL and no field for former assignees I cannot immidiately come up with a JQL for this.
What you might do is the following:
The new field will always display the user who was the assignee during the last SLA breach.
TimK.
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Hi @Tim Kopperud Can you explain the Condition and Actions while doing Automation.
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Hi @Asmath Basha S, the rule will look something like this:
You need to select the SLA from the dropdown based on your excact need. I used Time to resolution in my example.
In the Choose fields to set... dropdown select (check) the new field name, e.g. Last breached by.
In the field Type to find matching users... write {{assignee}} (you will not find this in the dropdown so you need to key it in).
You might also untick Send notification under More options (red circle) if you don't want to notify about this to the users following the issue.
TimK
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Hi @Tim Kopperud I have followed the steps which you have provided above.
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Hi @Asmath Basha S, yes, if I understand your question correct.
Since Last breached by will be empty until the SLA is breached you can simply use this JQL:
"Last breached by" IS NOT EMPTY
TimK.
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Thanks @Tim Kopperud Got it.
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