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In JSM, is it possible to verify the users submitting a request through a link sent by e-mail?

AC3 March 18, 2024

Hi everybody.

Google play store requires app developers to provide users with a web page through which they can request to delete their user via a web form, to be used if they no longer have access to the app.

The form should require only one field, the email address of the user to be deleted.
However, the user is not authenticated in the system that publishes the form, so it is necessary to validate that the email address is really that of the user making the request.

I would like to create this form with Jira Service Management, to place these requests in the service ticket queue.

Is it possible with JSM to create a form with the following workflow?
1) collects data, including an email address.
2) creates the request in a "draft" or "pending verification" status
3) sends an email to the email address with a link to click to verify that the email address is indeed that of the requester
4) if the user clicks the link, the request goes from the "draft" status to the "verified request" status and enters the service queue

Thanks for any help

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