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Impossible de redémarrer un compte - Your Atlassian Cloud products are suspended

fabien martre
fabien martre
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July 11, 2024

Bonjour,

J'ai un tableau jira pour mon service marketing mais du jour au lendemain sans prévenir j'ai ce message

Capture d’écran 2024-07-11 171940.png

 

or quand je vais dans admin il ne me reconnais pas
c'est un assez vieux compte donc je ne sais plus qui dans l'equipe l'a créé

Avez vous une idée de comment résoudre ce souci?

 

Bien à vous

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Christopher Yen
Christopher Yen
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July 11, 2024

You might have to contact support to find out what the issue is. 

https://support.atlassian.com/jira-service-management-cloud/

 

I've received this message before but for a different product, We have 4 free licenses for Jira product discovery and when we go over the 4 licenses we get the same message and someone from Atlassian support has to reactivate even after we reduce our license count

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