You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.
Join groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Hi There!
We have many users in Active Directory with their own credentials. We would like to import them into Jira Service Management (from now JSM). How is it possible to make it (OnPrem. vs Cloud)? After the import method can we setup their rights in JSM? Which exact version should we pay for related to be able to import users?
Thank you in advance!
On-premise is pretty easy to do it - just go to User Directories -> Add Directory -> Microsoft Active Directory and fill in your data.
On the cloud, you need to have Azure Active Directory, if not, there are some third-party plugins that can do the integration for you.
Yes after the import you can customize the access.
What's your version of JSM? Cloud or on-premise?
Hi Albert!
We have the cloud version of JSM. Can you name one or two of the third-party plugins? Can you also send me some screenshots about the import method or a quick note about the steps?
Thank you!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Here you have the integration for the SAML with AD - on-premise: https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-ad-fs/
And here is for cloud with Azure: https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-tutorial
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.