I want to import a ticket via External System Import Jira service desk with a CSV file.
The date format : dd/mm/yyyy hh:mm
In my CSV file, Time to first response value is 04:00 and Time to resolution is 08:00, the ticket imported but came with 2 warnings;
yet, the created ticket SLA = No SLA set for this issue
How to fix this? what kind of format hour/date should I use for time to first response?
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