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Import multiple values into single field

Hi,

Requesting your advise on importing multiple values into a Single Field.

Trying to import the Roles however some Roles have multiple Department

Department is an Object configured with Unlimited values "cardinality = unlimited"

 

CVS format:

Role, Department, Department
"Will Call CS OPS Associate", Customer Service, Shipping

3 answers

@Joseph Chung Yin 
> you can enter “/s” in the Concatenation field when creating an import configuration.

Is there a way to concatenate with a non-whitespace (or "nothing")?
In regEx that would be "\S" (with a capital S) but that produces a slash after the import.

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 01, 2022

@dannica_c -

As documented by Atlassian -

  • To divide multiple values (for the Insight attributes with multiple cardinalities), you can use “||” (2 pipe characters) within the CSV file.

  • If you wish to join multiple values into one Insightattribute, you can use a concatenator in the CSV file. The default is a dash symbol “-”. If the data is concatenated with a space, you can enter “/s” in the Concatenation field when creating an import configuration.

Hope this helps.  Here is the actual KB link for your reference - https://support.atlassian.com/jira-service-management-cloud/docs/import-a-csv-file-into-insight/

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi Joseph,

Tried to import using below details but issue persists. I put IQL: Department=${Department}" and Concatenator is empty. Did I missed anything?

 

CSV Format:

"Role", "Department"
"Will Call CS Ops Associate", "Customer Service"||"Shipping"

I just removed the "quote" then added the || pipe. For the IQL, I used Department IN (${Department${0}})

Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 03, 2022

So, are you still having issue?  Please advise.

Best, Joseph

not anymore, this issue is resolved. thank you! :)

@dannica_c what made you update Department=${Department} to Department IN (${Department${0}}) ?

I was having the same issue trying to import two objects to a single attribute. I went from Name IN ${JSM Project Filter} to Name IN (${JSM Project Filter${0}}) and its worked.

This would actually be a very helpful information for us, too.

Please see attached mappingIQL.JPG

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