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Hi,
Requesting your advise on importing multiple values into a Single Field.
Trying to import the Roles however some Roles have multiple Department
Department is an Object configured with Unlimited values "cardinality = unlimited"
CVS format:
Role, Department, Department
"Will Call CS OPS Associate", Customer Service, Shipping
As documented by Atlassian -
To divide multiple values (for the Insight attributes with multiple cardinalities), you can use “||” (2 pipe characters) within the CSV file.
If you wish to join multiple values into one Insightattribute, you can use a concatenator in the CSV file. The default is a dash symbol “-”. If the data is concatenated with a space, you can enter “/s” in the Concatenation field when creating an import configuration.
Hope this helps. Here is the actual KB link for your reference - https://support.atlassian.com/jira-service-management-cloud/docs/import-a-csv-file-into-insight/
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Hi Joseph,
Tried to import using below details but issue persists. I put IQL: Department=${Department}" and Concatenator is empty. Did I missed anything?
CSV Format:
"Role", "Department"
"Will Call CS Ops Associate", "Customer Service"||"Shipping"
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I just removed the "quote" then added the || pipe. For the IQL, I used Department IN (${Department${0}})
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So, are you still having issue? Please advise.
Best, Joseph
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