You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Requesting your advise on importing multiple values into a Single Field.
Trying to import the Roles however some Roles have multiple Department
Department is an Object configured with Unlimited values "cardinality = unlimited"
Role, Department, Department
"Will Call CS OPS Associate", Customer Service, Shipping
As documented by Atlassian -
To divide multiple values (for the Insight attributes with multiple cardinalities), you can use “||” (2 pipe characters) within the CSV file.
If you wish to join multiple values into one Insightattribute, you can use a concatenator in the CSV file. The default is a dash symbol “-”. If the data is concatenated with a space, you can enter “/s” in the Concatenation field when creating an import configuration.
Hope this helps. Here is the actual KB link for your reference - https://support.atlassian.com/jira-service-management-cloud/docs/import-a-csv-file-into-insight/
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team