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Import Organizations

Arno Hagen
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February 9, 2024

We are planning to implement JSM for Customer Support and will use Organizations. We need to import a few thousand accounts with meta data from Salesforce into JSM. I understand that we can import organization details via CSV, but how do we create the organizations in the first place.

We are aware of the APIs and see that we can create an org, assign it to the right project and also fill the properties via API. Unfortunately this requires a HTTP call for creation, assigning and a call for each and every property we need to fill. That makes the whole process very slow and migrating thousands of orgs that way seems to be impossible.

We could use the API for creating and assigning the orgs and then the CSV import to update the meta data, but even the import seems to be very slow as well (assuming it uses the same API).

Just wondering if anyone had similar requirements and how he approached it.


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