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Import JSM Customers into Insight as Users

Robert Wen Community Leader Mar 22, 2021

I'm pondering this problem and hope the community can help.


I'm using the CSV import capability of Insight to poplulate objects.  I'd like to include Users for these objects.  The assets are owned by JSM portal customers (so not normally managed by Jira User Management).  Has anyone programmatically added users to Insight objects where the users are on the JSM customer list?

1 answer

1 vote
Guilhem Dupuy Community Leader Mar 22, 2021

Hi @Robert Wen ,


I've done something similar in the past; as long as your users have an account in your Cloud site you can import them using the "User import" functionality, available from the object scheme configuration => import.


Let me know if this helps,


Robert Wen Community Leader Mar 22, 2021

Could you elaborate?  I'm not seeing this in Insight for Jira Cloud.

Robert Wen Community Leader Mar 22, 2021

This is what I see when I configure the Object Schema: Screen Shot 2021-03-22 at 12.17.48 PM.png


Is this because this is the Cloud version of Insight?  Another variable could be that I'm currently using a trial license.

Guilhem Dupuy Community Leader Mar 23, 2021

My bad @Robert Wen my advice works for the data center and server versions only :/ 

Unfortunately on Cloud you only have access to CSV imports, but maybe you could work on a work around based on this, by importing the users e-mail adresses for instance ?

Jumping in here, I can import the customer email from our asset system into an IT Hardware schema I have setup, I just cannot see how to say this email address in insight matches the customer email address in JSM to form the connection between the imported data and the current customers.

I want it to bind when we import from the asset management system to Insight.

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