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So my company and I are exploring our options for implementing a IT service desk to help with the typics employee related questions (Software requests, bugs happening, need hardware, etc..). Our current baseline, is that we use Slack for all requests but its now become unmanageable (scaling too quickly and I am super OCD when it comes to operations and organization). Would love some ideas on how to go about implementing a beginner level IT Service desk (we dont have an IT person) that is easy enough to scale as the company grows. Here are some of the assumptions:
Would love the communities thoughts on best practices, YouTube videos, possible interviewing people on what they do at their org. Also if you have a IT plan that I can use, I would be appreciative. If this is the wrong venue, please feel free to shoot me in the right direction!