Images Signature removal

[Roberto Massa]

Hello guys,

I'm new of Jira and this is first community post.

My customer's mail have an image as first signatures object.

How can i remove entire signature part starting from that? Is it possible?

Thanks in advance.

Roberto

[Susan Waldrip]

Hi @Roberto Massa ,Welcome to the Community! Glad you're here and I hope you find the Community as useful as I and many others have.

There is some good information on this Jira Service Management (JSM) Support page: https://support.atlassian.com/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/ . You will have to be using Jira  at least a Jira Admin to make these settings changes. I will say that the Default Detection included with JSM out of the box is only "okay" but it's better than nothing.

@Adam Zaborski posted an automation he built in 2020 that may still be applicable (haven't tried it): https://community.atlassian.com/t5/Jira-Service-Management/Users-email-signature-images-appearing-very-large/qaq-p/1486086 .

And if you're more technically inclined, you might try an app like JEMH, which uses a RegEx to clean up emails before they become tickets or comments: https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/pages/7241745/Remove+signature+text+and+images+from+emails, https://unmfinancialservices.atlassian.net/jira/marketplace/discover/app/com.javahollic.jira.jemh-ui (I haven't tried this app but cleaning up signatures is part of what it does).

If you're using Jira Platform (Jira Software + Jira Work Management), check out this post for help: https://community.atlassian.com/t5/Jira-questions/Removing-Email-Signatures-company-logos-when-replying-to-JIRA/qaq-p/723375 . Hope this helps!

[Samuel Gatica _ServiceRocket_]

Hi @Roberto Massa 

Welcome to the community!

You can hide email signatures so they don’t appear in the description or comments of an issue. Signatures will be hidden in an expandable component which you can select to view the signature.

There are two methods for hiding email signatures. You can choose to use one or both methods. If you choose to use both, default detection will take priority (custom detection will only be used when the default method does not detect a signature).

• Default detection 

• Custom detection 

I hope this helps!

Best regards

Sam

[Roberto Massa]

Thanks @Samuel Gatica _ServiceRocket_ ,

I tried with two way detection but...

with default detection the signature is not detected

with custom detection i don't know what could be the text to recognize where signature begin(it start with brand logo image). 

Regards

Roberto

[Samuel Gatica _ServiceRocket_]

Hi @Roberto Massa 

Please check the reply provided in post: Removing Email Signatures ,company logos when replying to JIRA notification emails 

For the email signatures issue appearing in comments and descriptions, see if the workaround below works for you. 

Disclaimer: Your code will look different than mine explained below and you may have different tags. For example, my signature is in a table and that allows me to use my solution successfully. You may need to edit yours to have a different custom tag/role that is sufficient in identifying the structure of your signature and not text that could show before it. 

1.) Send yourself a test email with "test" as the body and then the signature below it. 

2.) Right click "test" in the email you received from yourself and click "View Source."

3.) Scroll about halfway down in the HTML code until you find the "<p" tag with "test" inside of it. 

4.) If you desire the signature afterwards to not be displayed, look after that section at what shows up (should be elements of your signature).

For example, after "test" in the email I sent myself, I see that it makes a table using the "<table" tab. In my Jira Issue, the signature shows up in a table as well. (This again is because my signature is a tabular format)

5.) Go back to your "Email Request" tab in your Jira project and click "Add a custom rule" (Settings --> Products --> Email requests --> Add a custom rule) .

6.) Add "<table" as your custom rule.

7.) Now, email a ticket into your Jira Project (submit a ticket with a body "test" and signature). The signature should show up in a collapsible box inside the Jira issue underneath "test."

If your signature starts with an image you may be able to use a custom tag of "<a" potentially.

I would recommend housing the signature in a table so it is all in one container and easy to apply the rule outlined above.

I hope this helps!

Best regards

Sam