Users email signature images appearing very large

[Senthu Selvanesan]

When a user replies to the ticket the images in their email signature is appearing very large.  How can I fix this please?.

Thanks in advance

Senthu

[Stefan Wolske]

We had the same issue with signatures from one particular customer. We fixed it by enabling "Use custom text to detect and hide signatures"  in "Hide email signatures in issues and portals"

[Robert Lenk]

Has anyone found a solution to this yet?

It's mad annoying!

[Karin Stevenson]

Agreed! This is plain silly that a system like Jira cannot handle this better.

[Adam Zaborski]

It is just the screenshot I lost the original link but this could point you to what you need.

[Adrian Boyle]

So this was bought up in 2020 and is still broken. It is not a case of removing the signatures, Jira needs to fix the distortion it creates when it applies the email content to the ticket body text.

We want the signatures included always, BUT I don't want to have to scroll three pages down to see the text because Jira doesn't know how to interpret the email.

Original image:

Which gets translated into this:

Sometimes the images contain the contact information for the client, so if we scrape the image, we have no details around the sender. 

I have worked with numerous ticketing systems, this is the only one I have seen that does this nonsense. 

[Franck Levillain]

Same issue for us.

How can it be fixed?

[Angélica Luz]

Hello @Senthu Selvanesan,

Welcome to Atlassian Community!

When receiving requests and comments from email, currently, there is no option in Service Desk to prevent customers' signatures to be added.

There are feature requests suggesting the implementation of such ability:

• Be able to remove images in mail body
• Remove e-mail signatures from incoming mail

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica