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Users email signature images appearing very large

When a user replies to the ticket the images in their email signature is appearing very large.  How can I fix this please?.

Thanks in advance

SenthuCapture.PNG

3 answers

0 votes

So this was bought up in 2020 and is still broken. It is not a case of removing the signatures, Jira needs to fix the distortion it creates when it applies the email content to the ticket body text.

We want the signatures included always, BUT I don't want to have to scroll three pages down to see the text because Jira doesn't know how to interpret the email.

Original image:

Correct Image.JPG

 

Which gets translated into this:

Distorted.JPG

 

Sometimes the images contain the contact information for the client, so if we scrape the image, we have no details around the sender. 

I have worked with numerous ticketing systems, this is the only one I have seen that does this nonsense. 

Same issue for us.

How can it be fixed?

0 votes

Hello @Senthu Selvanesan,

Welcome to Atlassian Community!

When receiving requests and comments from email, currently, there is no option in Service Desk to prevent customers' signatures to be added.

There are feature requests suggesting the implementation of such ability:

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

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