Hello @Senthu Selvanesan,
Welcome to Atlassian Community!
When receiving requests and comments from email, currently, there is no option in Service Desk to prevent customers' signatures to be added.
There are feature requests suggesting the implementation of such ability:
Please, click on vote and watch to receive updates about the feature.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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