If the individual responds to the email from JSM then the response will be a comment in the issue rather than creating a new issue. The key is to have the JSM issue key in the subject. There isn’t an OOTB means of ignoring/filtering these. There is a new feature “similar issues” that may help you manually detect and close the duplicate.
Thank you, Jack!
Maybe there is an option with the Automation setting (mb with Rest API), or another deeper setting?
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Hi @Vilmos Varszegi , it is actually called Similar requests and appears in a panel below description area. what-are-similar-requests . It is specific to JSM.
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