IS there the posibility of send a sms to a Phone number in JIra Service Management? CLoud

[pilar_lopez_gracia]

IS there the posibility of send a sms to a Phone number in JIra Service Management? CLoud

[Jack]

Native JSM does not support this. However Opsgenie does so if you have Premium you can leverage OG. Then there are addon app options.

[Bernarda Ivičević]

Hi, yes there is, with OmniChat for Jira Service Management. It provides cross-channel support for customers, on a single interface for agents. It enables two-way communication via WhatsApp and SMS.

You can check it out here: https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management

It is also powered by the biggest omnichannel global leader Infobip. Atlassian recently released a Success Story on Infobip: https://www.atlassian.com/customers/infobip