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IS there the posibility of send a sms to a Phone number in JIra Service Management? CLoud

Pilar Lopez Gracia
Pilar Lopez Gracia Jul 06, 2021

IS there the posibility of send a sms to a Phone number in JIra Service Management? CLoud

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Bernarda Ivičević
Bernarda Ivičević Jul 07, 2021

Hi, yes there is, with OmniChat for Jira Service Management. It provides cross-channel support for customers, on a single interface for agents. It enables two-way communication via WhatsApp and SMS.

You can check it out here: https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management

It is also powered by the biggest omnichannel global leader Infobip. Atlassian recently released a Success Story on Infobip: https://www.atlassian.com/customers/infobip

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Jack Brickey
Jack Brickey Community Leader Jul 06, 2021

Native JSM does not support this. However Opsgenie does so if you have Premium you can leverage OG. Then there are addon app options.

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