IS there the posibility of send a sms to a Phone number in JIra Service Management? CLoud

Pilar Lopez Gracia July 6, 2021

IS there the posibility of send a sms to a Phone number in JIra Service Management? CLoud

2 answers

0 votes
Bernarda Ivičević July 7, 2021

Hi, yes there is, with OmniChat for Jira Service Management. It provides cross-channel support for customers, on a single interface for agents. It enables two-way communication via WhatsApp and SMS.

You can check it out here: https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management

It is also powered by the biggest omnichannel global leader Infobip. Atlassian recently released a Success Story on Infobip: https://www.atlassian.com/customers/infobip

0 votes
Jack Brickey
Community Leader
Community Leader
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July 6, 2021

Native JSM does not support this. However Opsgenie does so if you have Premium you can leverage OG. Then there are addon app options.

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