Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,257
Community Members
 
Community Events
176
Community Groups

IP Addresses required for allowing Collector/Agent to connect to Jira Cloud

We have referred to the doc listed at the following url

https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/

There appears to be additional IP Addresses required for establishing connectivity between the Jira Asset Collector and/or Agent to communicate with Jira cloud. Specifically, we are seeing traffic on 104.192.142.xxx which is explicitly not listed in the provided IP subnets.

Is there another range that needs to be added to this list?

1 answer

0 votes
Rilwan Ahmed Community Leader Jan 20, 2023

Hi @Phani Kosanam ,

Atlassian products and sites don't have fixed individual IP addresses, instead they use defined ranges of IP addresses. You should allow-list these IP ranges to maintain access to Atlassian cloud products and sites: https://ip-ranges.atlassian.com/

If you need more details, I would suggest you to contact the Atlassian support directly in https://support.atlassian.com/contact/

Hi @Rilwan Ahmed 

We have been following the ip-ranges list that you've shared and in that we can see the following range which we have allowed on our firewalls. But, we see traffic on IP's that do not belong to this range... eg: 104.192.142.9 - 104.192.142.94 (random ip's in this range get listed in the traffic logs when activating a token)

We are looking for some guidance on where we can find this range listed so we can review it with our security teams to get it approved for allowing traffic.

        {
            "network": "104.192.142.240",
            "mask_len": 28,
            "cidr": "104.192.142.240/28",
            "mask": "255.255.255.240",
            "region": [
                "us-east-1"
            ],
            "product": [
                "confluence",
                "jira",
                "bitbucket",
                "opsgenie",
                "statuspage",
                "halp",
                "trello"
            ],
            "direction": [
                "egress"
            ]
        },
Rilwan Ahmed Community Leader Jan 22, 2023

Hi @Phani Kosanam ,

would suggest you to contact the Atlassian support directly in https://support.atlassian.com/contact/

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS

Atlassian Community Events