I would like to retrieve the email addresses of email handlers in the automation process.

[Dinonath Khan]

Hey There,

Could someone please assist me in retrieving the email handler's email ID as a smart value in the automation process?

The current process is as follows: when an email is sent to dina4184@outlook.com, a ticket is created in Jira Service Management.

My requirement is that if any email is received at dina4184@outlook.com, the request type should be set to "Avail Request."

Could someone please explain how to retrieve the email handler's email (dina4184@outlook.com) as a smart value in Automation? Alternatively, is there a way to directly assign the request type "Avail Request" to emails received at this particular email address?

[Rudy Holtkamp]

Hi @Dinonath Khan ,

If you create an automation rule in the JSM project and use issue created as trigger and  as condition: reporter = dina4184@outlook.com (assuming that is the default reporter stated in the mail handler).

You can use the 'Edit request type' action to set the request type to Avail Request.