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I would like to display all Tickets related to a customer in the Assets-Field "Customer information"

Leon Krieg
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May 25, 2023

I would like to display all Tickets related to a customer in the Assets-Field "Customer information" that is displayed in individual Tickets.

 

 

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Hannes Obweger - JXL for Jira
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 26, 2023

Hi @Leon Krieg

do I understand correctly that the "Customer information" shows "customer assets"? If that's the case, you should be able to list your issues in Jira's Advanced Issue Search, with a JQL statement like

"Customer information" in ("<some asset ID>")

... where the asset ID is unfortunately some very technical identifier string; you'll have to use Jira's JQL autocompletion for this.

Does that sound about right?

Best,

Hannes

Leon Krieg
I'm New Here
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June 1, 2023

I am refereing to this Element that shows Informations from "Assets in JIRA" in Tickets.

I would like to display all Tickets that are related to that customer.

Assets-scrrenshots.png

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