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I want to see the Dashboards in Customer portal in Jira is this possible in Jira

Hi

I want to see the Dashboards in Customer portal in Jira is this possible in Jira.

My requirement is End user want to see the Dashboard which says All the list of tickets or any Bar graphs or Pie charts etc.

Can we customize the Dashboard in Customer portal.

2.PNG

Thanks,

 

2 answers

1 accepted

6 votes
Answer accepted

Hi @Sreenadh 

No you can't do that out of the box. Dashboards are strictly prohibited to users with license. And depending on how you have setup your gadgets and filters, the results are purely depended according to the browse project permission and security level of issues.

Hi @Alex Koxaras _Relational_ 

Thanks for your response.!

Do we have any alternative way to do the same. because we need to show the Dashboard for visibility purpose no need of Edit.

Are we have any option to share the Dashboards for visibility purpose.

Thanks,

@Sreenadh you can export a filter to csv and send this to your customer.

Or, export to csv, process data on excel with diagrams etc and then send it.

Final, get an app which could allow to share "their" dashboard like this one https://marketplace.atlassian.com/apps/1223898/dashboard-hub-for-jira-custom-charts-share-reports?hosting=cloud&tab=overview

Like # people like this

Thanks @Alex Koxaras _Relational_ for recommending our solution :)

@Sreenadh you can indeed share dashboards in the Customer Portal easily with Dashboard Hub for Jira, try it free for 30 days to see if it helps!

Customer Portal gallery.png

Like # people like this

Hi @Sreenadh,

I can recommend you try our app Custom Charts for Confluence (and its Jira version), which allows you to replicate and share full Jira Dashboards on your JSM portal (and make them accessible to customers and users without the need for an additional license).

Here you can read a detailed article on how to set up the data: https://www.oldstreetsolutions.com/jira-service-management-confluence-integration

And see real examples on our customer-facing JSM portal: https://ossapps.atlassian.net/servicedesk/customer/portal/1/article/1096974343?src=-93545713

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