Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

I want to hide Comment Reply to Customer Tab or rearrange it.

Muhammad Moazzam Hassan
Muhammad Moazzam Hassan
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
November 6, 2022

Hey,

While doing a transition the comment tab is appeared on the issue screen and the first tab is Reply to Customer I want to rearrange it or hide it for specific users, Is It possible?

Answer
Watch
Like Be the first to like this
277 views

1 answer

1 accepted

1 vote
Answer accepted
Sayed Bares [ServiceRocket]
Sayed Bares [ServiceRocket]
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
November 8, 2022

Hi Muhammad,

For rearranging comments you can refer to the following documentation:

- https://support.atlassian.com/jira-cloud-administration/docs/change-the-default-order-for-comments/

As for hiding comments please have a look at https://community.atlassian.com/t5/Jira-Service-Management/Add-Restricted-Comments-on-Jira-service-desk/qaq-p/1157161

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events