I want to create an automation rule so that the ticket is automatically marked as 'Done' after 48 ho

[Soukaina IBALINE]

I want to create an automation rule so that the ticket is automatically marked as 'Done' after 48 ho

[Jack Brickey · Accepted solution]

Hi @Soukaina IBALINE , what are the conditions associated with the rule? I expect you don't want to simply close any issue older than 48h.

conditions aside You might try this. The schedule trigger. Includes a JQL status != done. You might run it hourly or whatever frequency works for you. Adjust as needed.

[Manoj Gangwar · Accepted solution]

Hi @Soukaina IBALINE, You can configure automation and let us know if you are getting any challenges:

Example Configuration:

• Trigger: Scheduled (every 24 hours)
• JQL: status != Done AND created <= -48h
• Action: Transition the issue to Done (or Edit issue status field to Done)

[Soukaina IBALINE]

Hi @Manoj Gangwar ,

Thank you for your prompt response.

I’ll try it right away and get back to you shortly.

[Dan Breyen]

Hi @Soukaina IBALINE there are similar automations in the Template Library that you could also use and modify to suit your needs.  I used that for my instance as a template and it's working great!