I want to create a form to accept submissions from an unspecified number of people.

[KAZUHIRO KOIKE]

Hello.

In jira-servicemanagement, I would like to create a form that accepts submissions from an unspecified number of people.
(i.e., not from registered customers, but from anyone with an email address).

Is this the correct configuration item for this?
---
-Customer permissions item
Select "OPEN" for "Channel access" to allow anyone to make requests.
Select "Customers can search for other customers within their project or organizations" for Customer sharing.

-Customer access items
For Account types, the following were selected

Internal：
□Use approved domains to grant internal customers access to the help center with Atlassian accounts

External：
☑Allow portal-only accounts to be created for new customers accessing the help center
□Only allow account creation for customers with specific email domains

Portal access has selected the following

◎Allow customers to create accounts
☑Customers can access and send requests from the portal without logging in
---

We have created a form with the above settings, but are aware of the following current issues.
Is it possible to solve this problem?

-The "Send confirmation email to" field was automatically added on the form,
It was not possible to change the location of this item on the form. It also does not appear on the issue management screen. Is it possible to move this item to any position on the form and have it appear on the issue management screen? Can this item be moved to any position on the form and displayed on the issue management screen?

-When I move the status on the workflow to "Completed", Mark as done" screen will appear. (Mark as done)
This screen does not appear in other projects, Why does it appear? (I don't want it to be displayed.)

Best, Kazuhiro.Koike

[Marc Koppelaar · Accepted solution]

Hi @KAZUHIRO KOIKE 

I can provide you with some feedback.

Your settings are ok.

The Mark as done screen is related to the workflow used on the issue type. So check the transition or transitions to the "Completed" status

As you allow anyone to create an issue on the portal the "Send conformation email" field will become required.

The value entered will be set as the reporter on the issue, so this is why there is no such field on the issue management screen.

On the position I can't give you any feedback at this time.

[KAZUHIRO KOIKE]

Hi Marc

Thanks for the answer.

I understood that the "Send Confirmation Email" field is required.

As an additional confirmation, is it possible to move this field to any position (not TOP of the screen)?

Also, I do not want the [Mark as Complete] screen to appear if possible, but to do so, which issue type should I select?
(Currently, I see "New Feature", "Support", "Bug", and "Epic")

[Marc Koppelaar]

Hi @KAZUHIRO KOIKE 

What are the issue type specified for the request types on the portal (see request type)

Then go to the workflows in your project, get the related issue type workflow and edit the workflow and loo at the transitions incoming on the Completed status

[KAZUHIRO KOIKE]

Thanks for the response.
I reviewed the request type and modified the workflow and it resolved the issue.
Thank you for your help.