You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
We are planning to use JSM in a production environment to serve a enterprise customer and it's required build custom report in Jira Service management to list down below details.
Please advise ..
Name of Team Member
No. of Tickets Resolved
No. of Tickets Resolved with in SLA
No. of Tickets Resolved breaching SLA
No. of Open Tickets as on to date
No. of Open Tickets as of now
Avg no. of Tickets resolved per day
No. of Tickets Responded with in SLA
No. of Tickets Not Responded with in SLA
Hello @Mahmoud Haggag - nice to meet you 👋🏻
If you’re open to use a third-party app I would like to recommend an intuitive and easy-to-use solution - Mindpro Insights - Charts, Reports & Filters for Jira & JSM
With this cloud app, you can build, customize and share beautiful cross-project dashboard reports in seconds using your Jira and Jira Service Management data.
Here is a quick demo: Link Video
This app has a 30-day free trial version with full support and onboarding assistance included.
If you want, we'd love to offer you a live demo where you can talk about your specific needs.
Hope it helps, Eduardo, from Mindpro team
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.