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I need to add a field in a form for a Jira Service Management project that contains a link.

Hi! I've been requested to create a project, Jira Service Management and in the form for the portal request type I have to have  2 fields that contains links to policy documentation.

First where is better to store that documentation?

How can I add those links to a field? which type of field can I use? the link shouldn´t be possible to edit.

I hope you can help me, thanks! 

 

1 answer

0 votes
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Dec 19, 2022

You have a couple of options here, you could add the links as part of the instructions so the link is shown at the top of the request like this:

Screenshot 2022-12-19 at 4.09.50 PM.png

Or you could use Forms instead and in that form have a section with the links. Your third option would be use Message custom field (for edit).

Screenshot 2022-12-19 at 4.06.31 PM.png

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