During my use of JIRA, my email address changed due to a merger. I'm the admin on the site but I'm not able to get to my account because it tries to verify to my old email which doesn't exist anymore.
I need to update my account and hand off the administrative responsibilities to another person. How do I get in contact with a real support person to help me make the changes needed?
You will have to go through Atlassian Support for the needed assistance. Unfortunately, there is no direct person that you can call to discuss. Just submit your request to https://support.atlassian.com.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team