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I have to make 3 SLA's on Time to first response in JSM, and they breach every 5 minutes 1 by 1

Muhammad Tahir
Muhammad Tahir
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May 28, 2024

I have to make 3 SLA's on Time to first response in JSM, and they breach every 5 minutes 1 by 1 like one is run and assign a user then after next min next SLS is run and assign to next user and same for third.
I have done with 2 SLA's but my third SLA is not working it move with second SLA which i don't want.

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Christian
Christian
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May 31, 2024

Hi Muhammad

Would you be able to send a screen shot of the SLAs and how they are programmed? I think that could help us figure out what the issue is.

Cheers,

Christian 

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