Hi,
I have created a Automation rule it is failing now please help what is the use of the same Rule
Hi @Sreenadh
On the Action (on the final screenshot) - Transition Issue - try closing the "More Options" drop-down menu (so it's not visibly open). Then publish the change, and retest the rule.
If this does not work - could you provide a screenshot of the audit log, with the specific error that is occurring?
Ste
Hi @Sreenadh
The audit log is showing the reason for no action being performed is the Issue Key it finds - SDPD-1106 - is not passing the Condition (that the Issue be a Sub-task).
Is SDPD-1106 not a Sub-task? If it isn't, the rule won't execute the Actions.
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Edit: It could also be depending on the Branch's settings.
Click on the Branch and check this checkbox...
...is UNCHECKED/FALSE, to ensure this rule executes every time.
Ste
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Hi @Sreenadh
Because it's not a Sub-task, the rule won't execute the action.
Your rule's logic is:
SDPD-1106 looks to be a Change Request - a standard level Issue Type, rather than a Sub-task. The Sub-tasks in SDPD-1106 are SDPD-1107 and SDPD-1108.
Ste
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