I have added 2 users in service desk, both have similar permissions, but one can't see project.

Jannat June 9, 2022

I have added 2 users in service desk, both have similar set of permissions,

1 user can see & work on project as well as issues, but the other user cannot see the project and issues. 

Please guide 

2 answers

0 votes
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 9, 2022

Hi @Jannat ,

please check the permission scheme associated to that project and verify what rule has been set on Browse Issue permission.

Based on that, you can figure out reason of that different behaviour.

Hope this helps,

Fabio

0 votes
DasJo June 9, 2022

Hello,

maybe the "Permission helper" can help you. You can find it in the
[Atlassian instance]/secure/admin/PermissionHelperAdmin.jspa

 

Greeting,

Josef

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events