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I dont get the HTML template for customer notification

Gabriel Sillam
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I'm New Here
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February 23, 2024

Hi everyone. 

I have service management and I created an HTML&CSS notifications template for our customers but for some reason when I try and test it, I the plain text version instead of the html version even though my browser is capable of showing HTML.

I also want to mention that when I click on the Screenshot 2024-02-23 at 12.50.47.png

Send me a test email buttum I do get the HTML version that I created. Its only when I actually comment or do some action on an issue that I dont get the HTML template.

Anything that I can do to fix it? 

1 answer

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Gabriel Sillam
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 23, 2024

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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