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I don't get email notifications


I don't receive notification emails for issues I'm watching at I have checked my settings configuration in the Cloud Jira. I have checked my spam folder as well in my Inbox (I use Gmail).

My admin has checked with a notification helper for that issue + issue commented event that I must have received an email notifications, but I didn't.

My admin added a new user with another my email. It receives email notifications successfully. We dropped all permissions for  my account and invited it back to Nothing helped.

I've check that my gmail account doesn't have any filters and blocked emails setup.

What's wrong with my account email? I'm out of ideas. Could you please help.


1 answer

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Answer accepted
Dario B Atlassian Team Jan 19, 2021

Hello @Irina Svirkina ,

I can see that your email address was added to the bounce list on our side because we got below error message in return when trying to deliver emails to it:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 - gsmtp


I am now removing the block from our side, it is taking some time but the process should be completed soon. However, please notice that if the original problem is not solved your email address will be added to the bounce list again.


Please test this again in a bit (let's say 15/20 minutes) and let me know if the issue is solved. 



Thank you, now everything works well.

Like Dario B likes this
Dario B Atlassian Team Jan 20, 2021

You are very welcome @Irina Svirkina . Enjoy your day!  :) 

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