You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
When I tried to change to assignee part some users can be assigned however some users cannot. All users except administrations have same features.
What I am missing?
Hi @Ali Ihtiyar ,
The ability to assign users depends on the type of project you're using, and the permissions provided to those users.
If you are using a company managed project (look in lower left corner) then please go to project settings and then permissions. Look at the assignable users permission and assess if those users for which you are unable to assign the issue to actually belong to one of the project roles that are allowed to be the assignee.
if you are using a team managed project, then check to be sure that those users are listed as members and not simply viewers for the project.
Keep responses in this thread for readability.
in JSM projects, you can only assign an issue to an agent. Please go to Project settings and select people. Select "service desk team" in the Roles drop down. Are the users listed as a member of the Service Desk Team?