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I cannot link space from confluence to my portal JSM

Edited
Guy-Victorien BADELAS FTV
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Sep 28, 2023

When I try to link my Confluence space to my portal as "Knowledge base", I don't see my space . My Space and JSM site have the same domain name.

I do like that :

  1. From your service project, go to Project settings > Knowledge base.

  2. Select Link spaces.

  3. Select the spaces you want to link to your service project.

  4. Select Link.

In (3), I cannot see my space and when I'm trying to create another space with the same key, I get this error message "Space with this key does exist".

 

What can I do to solve this problème ?

Thank you for your answer

 

2 answers

2 votes
Dan Breyen
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Sep 28, 2023

Hi @Guy-Victorien BADELAS FTV welcome to the Community.  Is that Confluence Space setup as a Knowledge Base? I'm wondering if it's not, and JSM is specifically looking for that. I believe if you look at your Space Details it should be of Category "knowledge-bases"

I found this Confluence KB article which goes through setting up the Knowledge Base in the Portal: JSM KB 

It might be worth reviewing that.

I could be missing something, but I think that's it.

Guy-Victorien BADELAS FTV
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 02, 2023

Hi @Dan Breyen ,

thank you so much for your answer.

It works now.

I have the same identical issue.

Technically and practically when I un-link a Confluence page I should be able to relink it. Nope! It does now show in the list.

If I create a Confluence Page named 000 (Zero Zero Zero) it does appear on the list therefore I can link it

So this is another Atlassian BUG?

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