I cannot link space from confluence to my portal JSM

Guy-Victorien BADELAS FTV
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September 28, 2023

When I try to link my Confluence space to my portal as "Knowledge base", I don't see my space . My Space and JSM site have the same domain name.

I do like that :

  1. From your service project, go to Project settings > Knowledge base.

  2. Select Link spaces.

  3. Select the spaces you want to link to your service project.

  4. Select Link.

In (3), I cannot see my space and when I'm trying to create another space with the same key, I get this error message "Space with this key does exist".

 

What can I do to solve this problème ?

Thank you for your answer

 

2 answers

2 votes
Dan Breyen
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September 28, 2023

Hi @Guy-Victorien BADELAS FTV welcome to the Community.  Is that Confluence Space setup as a Knowledge Base? I'm wondering if it's not, and JSM is specifically looking for that. I believe if you look at your Space Details it should be of Category "knowledge-bases"

I found this Confluence KB article which goes through setting up the Knowledge Base in the Portal: JSM KB 

It might be worth reviewing that.

I could be missing something, but I think that's it.

Guy-Victorien BADELAS FTV
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October 2, 2023

Hi @Dan Breyen ,

thank you so much for your answer.

It works now.

Brad Woods November 13, 2024

HI @Guy-Victorien BADELAS FTV , what was done to fix it?  Just curious because we are running into the same issue here.

Thanks in advance, 

Brad Woods November 13, 2024

The issue was that the Jira-Confluence Application Link was not setup using "OAuth (with Impersonation)".  It was setup using just "OAuth". 

Described in depth, here:

https://confluence.atlassian.com/servicemanagementserver/set-up-a-knowledge-base-with-confluence-data-center-1018775515.html 

0 votes
Coiram
Contributor
October 15, 2023

I have the same identical issue.

Technically and practically when I un-link a Confluence page I should be able to relink it. Nope! It does now show in the list.

If I create a Confluence Page named 000 (Zero Zero Zero) it does appear on the list therefore I can link it

So this is another Atlassian BUG?

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