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This isn't a drop-down box, it's a search box - so you do need to enter a user's details into the box to locate them.
What happens when you try to search for a user and add them? Is there an error at all?
Whenever I try to enter a new user or search for an already registered user, I get the same message:
"You can only add people to people who have already joined this site. Site administrators can change this setting in their site administration settings."
But I can change the role of already registered users.
A few questions!
What type of Jira Project is this?
Do the users have internal access to your instance (i.e use a user licence)? Or are they customers accessing Jira through your Jira Service Management portal?
Is this happening with every Project - or just this one?
Welcome to the community. Have to check the Global configuration for JSM Customer access setup - "Allow portal-only accounts to be created for new customers accessing the help center" is checked or not?
It seems it is not enabled based on the error message. Are you trying to add a customer to the project or agent?
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team