I can’t create ticket or call ticket using Jira service desk api

[Francisco Alberto Franjul Rodríguez]

I'm trying to use the jira service desk api but I couldn't call or create service desk tickets and tried everything. I am using python.

[Hana Kučerová]

Hi @Francisco Alberto Franjul Rodríguez ,

welcome to the Atlassian Community!

Would you please share more information? How does your code looks like? Do you get any error message? Which one? etc.

Thank you.

[Francisco Alberto Franjul Rodríguez]

Hello @Hana Kučerová 
Thanks for reaching out!

I am making an integration that can read and write tickets made with servicedesk.

I tryed using the documentation about integrating with servicedesk but It all seems to be deprecated.

Since there seems to be no updated documentation I don't know which method to call in order to read created servicedesk tickets or create new ones.

This is the code.

from urllib.error import HTTPError

import json

from atlassian import ServiceDesk

_serviceDesk = ServiceDesk(

    url='https://penadefillo.atlassian.net/',

    username=*****@*****.com',

    password='*****')

# get service desk with ID

# data = _serviceDesk.get_service_desk_by_id(5)

#print(data)

#GET client request

# data = _serviceDesk.get_my_customer_requests()

#print(data)

# Metodo para obtener los usuarios en la organizacion pero no se usa en la empresa

#data = _serviceDesk.get_users_in_organization(1,limit=100)

#print(data)

#Comment attachement 

#print(data)

# def post():

#     data = _serviceDesk.create_attachment(

#      service_desk_id=5,

#      filename='/Users/franciscoalbertofranjul/Downloads/IMG_5650.JPG',

#      issue_id_or_key='RRHH-448',

#      public=True,

#      comment='Probando Service Desk desde Python'

#     )

#     return data

#

#     data = _serviceDesk.create_request_type(

#         service_desk_id=5,

#         request_description='Este request esta siendo probado desde python',

#         request_name='Probando el serivcio desde Python',

#         request_type_id='',

#         request_help_text='',

#     )

#     return data

# print(post())

#create comment

#data = _serviceDesk.create_request_comment('RRHH-217',body="Estoy probando la API de Python", public=True)

#data = _serviceDesk.create_customer_request(5, 'RRHH-330', None, None)

#data = _serviceDesk._create_oauth2_session('https://auth.atlassian.com/authorize?audience=api.atlassian.com&client_id=iKWgVmjcufHV2YmuoU9HqyfM5NI4eJhT&scope=read%3Aservicedesk-request%20manage%3Aservicedesk-customer&redirect_uri=https%3A%2F%2Fpenadefillo.atlassian.net%2Fjira%2Fservicedesk&state=${YOUR_USER_BOUND_VALUE}&response_type=code&prompt=consent')

#data = _serviceDesk.get_service_desk_by_id(5)

#print(data)

# data = _serviceDesk.create_request_type(

#     request_type_id=17,

#     service_desk_id=5,

#     request_description='Probando el Jira Service Desk Python Api',

#     request_name='Solicitud de Vacaciones',

#     request_help_text='Probando el Jira Service Desk Python Api')

#

# print(data)

# def create_request_type(

#         self,

#         service_desk_id,

#         request_type_id,

#         request_name,

#         request_description,

#         request_help_text,

# ):

#     data = {

#         "Vacaciones": request_type_id,

#         "Vacaciones Prueba": request_name,

#         "Probando api": request_description,

#         "helpText": request_help_text,

#     }

#

#     url = "rest/servicedeskapi/servicedesk/{}/requesttype".format(service_desk_id)

#

#     return self.post(url, data=data, headers=self.experimental_headers)

# def raise_for_status(self, response):

#     if 400 > response.status_code or response.status_code >= 600:

#         return

#     try:

#         j = response.json()

#         error_msg = j["errorMessage"]

#     except Exception:

#         response.raise_for_status()

#

#     raise HTTPError(error_msg, response=response)

# data = _serviceDesk.create_customer_request(service_desk_id=5,

#                                             request_type_id='RRHH',

#                                             values_dict='Probando el Servicio',

#                                             raise_on_behalf_of=None,

#                                             request_participants=None)

# print(json.dumps(json.loads(data), sort_keys=True, indent=4, separators=(",", ": ")))

#Get service

# data= _serviceDesk.get_request_types(5)

# print(json.dumps(data,sort_keys=True,indent=4))

data= _serviceDesk.get_my_customer_requests()

print(json.dumps(data,sort_keys=True,indent=4))

[Hana Kučerová]

Hi @Francisco Alberto Franjul Rodríguez ,

thank you for sharing the code.

According to the documentation when you are trying to work with cloud Service Desk, the authentication should look like this:

service_desk = ServiceDesk(
    url='https://your-domain.atlassian.net',
    username=jira_username,
    password=jira_api_token,
    cloud=True)

So you need to generate API token instead of use your password and then add the parameter cloud = True. Please try. Thank you.

[Francisco Alberto Franjul Rodríguez]

how i can call all ticket service desk?

[Francisco Alberto Franjul Rodríguez]

@Hana Kučerová??

[Hana Kučerová]

Hi @Francisco Alberto Franjul Rodríguez ,

it is not very clear what you mean by "all ticket service desk".

According to the Jira Service Desk module documentation, the only possibility is to get customer requests using 

service_desk.get_my_customer_requests()

(customer is the user, who is used for  authentication).

[jaime.heria]

Hi @Hana Kučerová,

Since @Francisco Alberto Franjul Rodríguez original post we have managed to connect to ServiceDesk. Our current issue that Oauth 1.0 is being deprecated, making our current code obsolete. 

The documentation we found does not cover scripting with Oauth 2.0.

The code with Oauth 1.0 looks like this, how could we upgrade to Oauth 2.0?

'import os
'import requests
'from flask import Flask
'from flask_restful import Resource, Api

'import json

'url = f"{os.getenv('BASE_URL')}/issue"
'headers = {
    "Accept": "application/json",
    "Content-Type": "application/json"

}

'class JiraIssueCreate(Resource):
    def get(self):
        response = requests.post(
            url,
            headers=headers,
            data=payload,
            auth=(
                os.getenv("JIRA_USER"),
                os.getenv("JIRA_TOKEN")
            )
        )

[Hana Kučerová]

Hi @jaime.heria ,

I'm sorry, but this is something I really don't know. I would recommend you to ask a new question here in the community, so that another people here would be able to help you.