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I can no longer see content of forms after they are submitted in JSM

Andrew H November 25, 2024

As recently as late last week I was able to see the content of forms after they were submitted. When I logged on this morning we had a new submission, but when I click "view request in portal" all I can see is the title/subject line of the submission. I then checked tickets from last week and those forms show nothing as well - and I am 100% positive I could see the full submission last week.

We are a small company and I am the only Jira admin so I don't think anything changed about permissions. I did make some changes early last week, but form were working for a few days after that.

Does anyone have any ideas as to why I can't see the content and if there is a setting I can change to get it back?

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