Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I am trying to set a Knowledge base and its not working

Stephen V I'm New Here Dec 18, 2020

I am trying to link a Confluence space to my Service Knowledge base. When I select Kownledge Base from the sidebar in Jira I see a Try it free button. We already have a Confluence trial running with spaces in it. When I click on Try it free it just brings me to Confluence's home page. Its not setting any spaces and I am unsure how to set a space to Jira from Confluence, is that possible?

2 answers

1 vote
Jack Community Leader Dec 18, 2020 • edited

Have a look at this documentation and see if it helps. - set-up-a-knowledge-base-so-customers-can-serve-themselves 

Hi @Stephen V ,

 

Are Jira and Confluence on the same site. It seems that Jira does not "know" Confluence and can not create the space because of this.

Stephen V I'm New Here Dec 18, 2020

Yeah, they are in the same site.

Like Dave Liao likes this

Hmm, ok. 

Can you please check if rhe application link to confluence is set correctly. 

Go to the Cog menu - Apps - And then Application Links on the menu on the left.

There should Confluence be listed.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

241 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you