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I am trying to set a Knowledge base and its not working

Stephen V
Stephen V
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December 18, 2020

I am trying to link a Confluence space to my Service Knowledge base. When I select Kownledge Base from the sidebar in Jira I see a Try it free button. We already have a Confluence trial running with spaces in it. When I click on Try it free it just brings me to Confluence's home page. Its not setting any spaces and I am unsure how to set a space to Jira from Confluence, is that possible?

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Jack Brickey
Jack Brickey
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December 18, 2020

Have a look at this documentation and see if it helps. - set-up-a-knowledge-base-so-customers-can-serve-themselves 

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Bastian Stehmann
Bastian Stehmann
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December 18, 2020

Hi @Stephen V ,

 

Are Jira and Confluence on the same site. It seems that Jira does not "know" Confluence and can not create the space because of this.

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Stephen V
Stephen V
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December 18, 2020

Yeah, they are in the same site.

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Bastian Stehmann
Bastian Stehmann
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December 18, 2020

Hmm, ok. 

Can you please check if rhe application link to confluence is set correctly. 

Go to the Cog menu - Apps - And then Application Links on the menu on the left.

There should Confluence be listed.

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