I am trying to set a Knowledge base and its not working

[Stephen V]

I am trying to link a Confluence space to my Service Knowledge base. When I select Kownledge Base from the sidebar in Jira I see a Try it free button. We already have a Confluence trial running with spaces in it. When I click on Try it free it just brings me to Confluence's home page. Its not setting any spaces and I am unsure how to set a space to Jira from Confluence, is that possible?

[Jack]

Have a look at this documentation and see if it helps. - set-up-a-knowledge-base-so-customers-can-serve-themselves 

[Bastian Stehmann _neusta portal services_]

Hi @Stephen V ,

Are Jira and Confluence on the same site. It seems that Jira does not "know" Confluence and can not create the space because of this.

[Stephen V]

Yeah, they are in the same site.

[Bastian Stehmann _neusta portal services_]

Hmm, ok. 

Can you please check if rhe application link to confluence is set correctly. 

Go to the Cog menu - Apps - And then Application Links on the menu on the left.

There should Confluence be listed.