I am trying to bulk add customers to the JIRA Service Management. (Detail in Description)

[Mahad Uddin]

So I would like to add more than 2000 customers in Jira - coming from another helpdesk system - hence why I cannot add them manually.

My only requirement is that there is no email sent to the users that are added because we do not need to have a portal account for them.

All of our users have been directed to just email us and that is how our tickets have been generated. All the ways I have tried as of yet do send customers an email to join. 

The only option I think would work is the REST API? But the documentation I found here states it would send emails to generate accounts as well.

Is there anyway that you guys can recommend to import these customers? If REST API is the only way, please direct me as to how I can do that. (I have never programmed or coded in my life, LOL).

Thank you so much! Looking forward to the replies.

[David Friedrich · Accepted solution]

Hi @Mahad Uddin ,

You can disable the customer invite notification in Project settings > customer notifications > customer invite.

Also here is how you can bulk add customers:
https://support.atlassian.com/jira-service-management-cloud/docs/add-customers-in-bulk-to-your-service-project/

[Mahad Uddin]

Thank you so much! That's exactly what I ended up doing yesterday after posting the question lol! :)

Have a great day!

[Yuliia Maidanova - Mria Labs Inc_]

This works as long as your JSM site still has customer features. On newer sites, those features moved to Customer Service Management (Service Collection).

Also, even when you bulk add customers this way, they only exist as service identities. If later you need the same customers reused across multiple JSM projects or Jira Software projects, you’ll still hit a wall.

In those cases, tools like Mria Contacts: Contact Management in Jira & JSM are used to keep a shared Contact & Company directory inside Jira. 

The import in Mria Contacts is simple: you can use one CSV file to create Contacts and Companies and link them during import.

Otherwise, the native method above is the right approach.

Yuliia Maidanova,
Mria Labs