I am not receiving any updates on my email regarding updates in tickets.

[Sjoerd Rijs]

I am not receiving any updates on my email regarding updates in tickets/ new tickets / etc. All the settings are in order and I should receive the updates on my mail. Does anyone know what might go wrong?

[Andy Heinzer · Accepted solution]

Hi @Sjoerd Rijs 
I found that your email address was on a suppression list maintained by Atlassian.  I have removed it from that list.  You should be able to receive new notifications now.

Regards,

Andy

[Sjoerd Rijs]

Hi Andy (legend),

I've tested by adding myself in a ticket and it worked!

Great, thank you so much.

This will save me a lot of time.

[Jack Brickey]

@Sjoerd Rijs , it could be an email blacklist issue that does occur. I will tag to have that checked. In the meantime, could you please share the details of your notification settings? Maybe some screenshots.

[Sjoerd Rijs]

My apologies that the settings are in Dutch. It basically says that emails will be send in case if I:

* I follow the issue

* I am the author of the issue

* I am the executor of the issue

* I am mentioned in the issue

* I am making changes in the issue

[Paul Wiggers]

Perhaps the notification scheme is overruling your personal settings.

Please check Project Settings > Notifications to see what is configured there.

[Sjoerd Rijs]

Hi Paul, thank you for your quick response. All members of the project are receiving mail updates compliantly, except for me. I am the only admin of the project, but this shouldn't be the cause, right?