I am not receiving any updates on my email regarding updates in tickets/ new tickets / etc. All the settings are in order and I should receive the updates on my mail. Does anyone know what might go wrong?
Hi @Sjoerd Rijs
I found that your email address was on a suppression list maintained by Atlassian. I have removed it from that list. You should be able to receive new notifications now.
Regards,
Andy
Hi Andy (legend),
I've tested by adding myself in a ticket and it worked!
Great, thank you so much.
This will save me a lot of time.
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@Sjoerd Rijs , it could be an email blacklist issue that does occur. I will tag to have that checked. In the meantime, could you please share the details of your notification settings? Maybe some screenshots.
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My apologies that the settings are in Dutch. It basically says that emails will be send in case if I:
* I follow the issue
* I am the author of the issue
* I am the executor of the issue
* I am mentioned in the issue
* I am making changes in the issue
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Perhaps the notification scheme is overruling your personal settings.
Please check Project Settings > Notifications to see what is configured there.
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Hi Paul, thank you for your quick response. All members of the project are receiving mail updates compliantly, except for me. I am the only admin of the project, but this shouldn't be the cause, right?
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